'ike Group
  • DataHouse
  • Honolulu, HI, USA

Overview


Our vision at 'ike is "Great People. Great Impact. Greater Good". Our goal is to provide the best services to positively impact our communities. Our companies complement each other while being leaders in their respective industries. We all share the same core values of spirit of excellence, courage, dream releasing and humility working toward the greater good.

Our founding company DataHouse is seeking a Senior VP, Service Delivery to join our team. When you choose DataHouse, you become part of an entrepreneurial culture that is passionate about making customers succeed through innovative technologies. Celebrating 40 years of innovation, we continue to nurture the unique dynamics of our culture that allows for creative solution discovery, innovative explorations and professional growth.

  

This position will contribute in the following ways:


  • Oversight and responsibility of all DH Service Delivery practices (i.e., Managed Services, Project Management, Application Services).
  • Paint the vision for leveraging services to drive growth
  • Take certain types of services from pilot stage and scale them across our customer base
  • Responsible for overall service delivery KPI's and client engagement health
  • Provides support and leadership to each Service Delivery Practice Leader
  • Ensure solid process for identifying risks in services engagements and resolving them swiftly
  • Assists with client engagement contract management and review
  • Assists service delivery managers with "troubled" accounts to turn around and strengthen customer relationships
  • Responsible for resource management
  • Promotes healthy partnership with the sales & business development team
  • Participates, as required, with RFP responses and onsite presentations
  • Scale the partner ecosystem over time and build a system to ensure partners are well vetted, certified, enabled on an ongoing basis, and monitored on the success of their engagements with clients.
  • Initial scope will include enterprise services, including Project Managers, Solution Architects, Technical Account Managers, Training, Data Science Services, and Managed Services

 

Desired Qualifications


  • Training as a software engineer preferable
  • Led a project team on large scale SDLC projects
  • Worked in leadership role(s) at an IT systems integrator firm
  • Managed P&L for a division/department/practice
  • Participated in the development of proposals and solution designs
  • Participated or led scrum, agile, and waterfall development approaches
  • Led managed services and/or applications teams
  • Experience in partner relationship management
'ike Group
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